Belgian consumer watchdog sues Apple over warranty period15 Jan, 2013
Today, Belgian consumer watchdog Test-Aankoop filed a lawsuit against Apple for not complying with national and European regulations on consumer electronics warranty.
In March 2012, Belgian consumer watchdog Test-Aankoop joined forces with 10 other consumer interest groups to force Apple to comply with national and European regulations on warranty.
In Europe, consumers are entitled to two years of warranty. Apple, according to Test-Aankoop, tries to sell consumers a 2 or 3 year premium warranty called the “Apple Care Protection plan”.
By not telling them that they are legally entitled to two years, Apple is misleading customers, the consumer watchdogs say.
In december 2011 Italian competition authorities already stated that simply stating that consumers were entitled to the “legal warranty”, Apple was not doing enough to clarify that this warranty extends to two years. The company was fined € 900 000 and was forced to change consumer information regarding legal and contractual warranty.
Test-Aankoop also wants Apple to overhaul the “structure and lenght” of its consumer contracts, which currently are incomprehensible to consumers, it says.
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