Belgian consumer watchdog sues Apple over warranty period

15 Jan, 2013



Today, Belgian consumer watchdog Test-Aankoop filed a lawsuit against Apple for not complying with national and European regulations on consumer electronics warranty.

In March 2012, Belgian consumer watchdog Test-Aankoop joined forces with 10 other consumer interest groups to force Apple to comply with national and European regulations on warranty.

In Europe, consumers are entitled to two years of warranty. Apple, according to Test-Aankoop, tries to sell consumers a 2 or 3 year premium warranty called the “Apple Care Protection plan”.

By not telling them that they are legally entitled to two years, Apple is misleading customers, the consumer watchdogs say.

In december 2011 Italian competition authorities already stated that simply stating that consumers were entitled to the “legal warranty”, Apple was not doing enough to clarify that this warranty extends to two years. The company was fined € 900 000 and was forced to change consumer information regarding legal and contractual warranty.

Test-Aankoop also wants Apple to overhaul the “structure and lenght” of its consumer contracts, which currently are incomprehensible to consumers, it says.

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Raf Weverbergh

Editor of whiteboard. Raf Weverbergh was a magazine journalist whose work appeared in magazines like Rolling Stone, Playboy, Mail on Sunday, Publico and South China Morning Post. He is the co-founder of FINN, a corporate communications agency where he advises startups and multinationals on their PR and Mustr, the easiest media database for PR professionals. You can contact him on Twitter, Linkedin or Skype (rafweverbergh).

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